Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ArkTV
Level 7

Bad audio Apple TV app

While watching any title on the Apple TV app on my TCL Roku TV the audio drops off and makes the sound jumpy. I searched for this topic and most are blaming their 3rd party sound system. My sound system is Roku wireless speakers and subwoofer. The subwoofer is new and we had this issue before adding in the sub woofer. Is Roku working on a fix for this?

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Bad audio Apple TV app

@ArkTV

Thanks for the post.

Are you experiencing this audio issue with other channels or does this only happen when playing content on Apple TV?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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