I don't know how to describe the problem. Suddenly, I have a virtual person speaking in the background describing what is on the screen. I turn on the TV and when the ROKU home screen appears, showing my channels, a voice tells me what I'm clicking on. For ex: If I choose Netflix, it says "Netflix." If I choose Spectrum cable, it says "Spectrum. Checking your subscription. Verifying your channels." I watch Acorn streaming a lot, and the voice tells me "Acorn TV. Loading Video. Please wait." I've been trying for weeks to figure out what I did to make this happen. I would like to shut it off but don't know how. I've checked all the options and can't find anything that fits. Please help.
I was so excited to see your quick response until I looked for "Audio Guide" on "Settings" and I don't have it. Under Settings, I have Network, Remotes & Devices, Theme, Display type, Accessibility, Audio, Home screen, Payment method, Privacy, Help, System.
I looked under Audio and this is what I have: Menu volume, Audio Mode, Audio Preferred Language, ad HDMI. Under Audio Mode there is Stereo and Auto Stereo.