Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

BBC IPlayer subtitles out of sync/delayed

Hi,

 

I’ve just bought a Roku streaming stick +. I watch with subtitles on but I’m not deaf. On most channels the subtitles are perfectly in sync with the audio, but on BBC IPlayer the subtitles are about 2 seconds behind the audio. It makes it very hard to watch without turning the subtitles off, but I’ve become so used to having them I’d rather have them on.

It only seems to happen with BBC IPlayer, and it doesn’t happen on BBC IPlayer on any of my other devices, so it’s something Roku specific.

Has anyone else had this problem and/or have any ideas of a workaround. I’ve tried changing the display mode, the subtitle settings, uninstalling and reinstalling the IPlayer channel.

IPlayer version: 3.4 build 91000074.
Roku model 3810EU
Roku software version: 9.3.0 build 4194-50

Thanks

 

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