Playback Issues - Audio/Video & Power

[whilefalse]

Hi,

I’ve just bought a Roku streaming stick +. I watch with subtitles on but I’m not deaf. On most channels the subtitles are perfectly in sync with the audio, but on BBC IPlayer the subtitles are about 2 seconds behind the audio. It makes it very hard to watch without turning the subtitles off, but I’ve become so used to having them I’d rather have them on.

It only seems to happen with BBC IPlayer, and it doesn’t happen on BBC IPlayer on any of my other devices, so it’s something Roku specific.

Has anyone else had this problem and/or have any ideas of a workaround. I’ve tried changing the display mode, the subtitle settings, uninstalling and reinstalling the IPlayer channel.

IPlayer version: 3.4 build 91000074.
Roku model 3810EU
Roku software version: 9.3.0 build 4194-50

Thanks

[CameroniaKing]

I can confirm we are having the same issue with watching the BBC iPlayer on the Roku.  The subtitles have out of sync for a while and keep hoping for an update to fix it.

[type2tattoo]

Did anyone find a fix for this as I am having the same problem. 

[RokuMary-F]

Hi @type2tattoo,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
With more information, we will be able to assist you further.

Best regards,
Mary

[CameroniaKing]

1. Are you using a Roku TV or a Roku device? - Yes
2. Does the issue only occur on a specific channel or all channels on your Roku device? - only the BBC iplayer
3. Are you receiving error messages or codes when accessing the channel? - no
4. What troubleshooting steps have you taken so far to try to resolve the issue? - rebooted device, ensured device has latest update and switched subtitles off and on.

[CameroniaKing]

Are you kidding me on?  the original post was posted nearly two years ago, my reply was just over a year ago and this is you just getting back us?  This is horrendous customer service.

[RokuDanny-R]

@CameroniaKing

Thanks for the follow up.

If you are only experiencing this issue with the BBC iPlayer channel, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny