Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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YEDH
Level 7

Autoplay - Video Skipped

Issue 1:

My Roku Channel Autoplays to the Next Video, but starts that video(2nd video) in the middle or end of the video.

Issue 2:

Also, sometimes when starting a video, it starts from the middle. Is it my Box or the Channel? I've removed the channel, and restarted my Roku Device several times. 

@youreverydayheroes

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Autoplay - Video Skipped

@YEDH

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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YEDH
Level 7

Re: Autoplay - Video Skipped

@RokuDanny-R 

@YEDH 

I'm the one reporting this to YEDH, I didn't see the response here, so I've gathered the information:

Module: 3920x - Roku Premiere

YH0016427088 (KY30C1427088)

Software 10.0.0

Build 4195 - 91

Timestamp 2021-05-15T06:25:432

Requested Error string ID: 88-193-345

Steps: Play through all, close, turn back on, start from beginning, auto play to second, skips to middle. It doesn't happen every time, so may take a few run throughs to see the issue. 

Please help. 

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YEDH
Level 7

Re: Autoplay - Video Skipped

@RokuDanny-R Just checking in on this?

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YEDH
Level 7

Re: Autoplay - Video Skipped

@RokuDanny-R Still no answer from you, it's been a very long time, have you been able to identify what's wrong here?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Autoplay - Video Skipped

@YEDH

Thanks for the information.

Are you still experiencing this issue? It looks like the information you provided back in May had an older OS, have you already checked for the latest OS for your device? You can manually check for an OS update through Settings > System > System update.

If you are still experiencing the issue with the latest OS, please provide us with the following information, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)

-what specific content are you playing (title and/or episode)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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