Playback Issues - Audio/Video & Power

[YEDH]

Issue 1:

My Roku Channel Autoplays to the Next Video, but starts that video(2nd video) in the middle or end of the video.

Issue 2:

Also, sometimes when starting a video, it starts from the middle. Is it my Box or the Channel? I've removed the channel, and restarted my Roku Device several times. 

@youreverydayheroes

[RokuDanny-R]

@YEDH

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny