Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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YEDH
Level 7

Autoplay - Video Skipped

Issue 1:

My Roku Channel Autoplays to the Next Video, but starts that video(2nd video) in the middle or end of the video.

Issue 2:

Also, sometimes when starting a video, it starts from the middle. Is it my Box or the Channel? I've removed the channel, and restarted my Roku Device several times. 

@youreverydayheroes

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Autoplay - Video Skipped

@YEDH

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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