Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jcdj84
Level 7

Audio

I have a Roku Model 3930X and I am having issues with the audio getting out of sync with the video 2-5 minutes difference at times. What can I do to fix this.

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Audio

How is your Roku connected to the TV -- directly via HDMI, or through another device like an A/V receiver?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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jcdj84
Level 7

Re: Audio

Direct HDMI. I thought it was the TV , bought a Westinghouse and still same issue.

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makaiguy
Community Streaming Expert

Re: Audio

Doe the sync problem occur everywhere, or just on a particular channel?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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