Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jcdj84
Level 7

Audio

I have a Roku Model 3930X and I am having issues with the audio getting out of sync with the video 2-5 minutes difference at times. What can I do to fix this.

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3 Replies
makaiguy
Level 20

Re: Audio

How is your Roku connected to the TV -- directly via HDMI, or through another device like an A/V receiver?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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jcdj84
Level 7

Re: Audio

Direct HDMI. I thought it was the TV , bought a Westinghouse and still same issue.

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makaiguy
Level 20

Re: Audio

Doe the sync problem occur everywhere, or just on a particular channel?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos