Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Tm1
Level 7

Audio starts out good, becomes choppy, goes completely away.

Audio starts out good, becomes choppy, goes completely away. Unplug Roku for ~ 1 minute, plug the Roku back up and begin again and the Audio does the same thing after starting over. What else can I do?

2 Replies
makaiguy
Level 20

Re: Audio starts out good, becomes choppy, goes completely away.

Is this happening on any particular channel or does it happen on all of them?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
capirani
Level 7

Re: Audio starts out good, becomes choppy, goes completely away.

I have the same problem.  It will be working great and then without warning the audio gets garbled, or completely goes out.  Not even sound when pushing buttons like you normally hear.  When I turn off the roku and go to the television, the sound is fine.  It just does not work when using roku.  Sometimes if I turn it all off for a few minutes and turn it all back on, the sound comes back, but today I am not getting that result.  This is for all of roku across the board when this happens.  

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