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Playback Issues - Audio/Video & Power

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Tm1
Level 7
‎05-07-2020 10:41 AM

Audio starts out good, becomes choppy, goes completely away.

Audio starts out good, becomes choppy, goes completely away. Unplug Roku for ~ 1 minute, plug the Roku back up and begin again and the Audio does the same thing after starting over. What else can I do?

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2 REPLIES 2\
makaiguy
Community Streaming Expert
‎05-08-2020 08:36 AM

Re: Audio starts out good, becomes choppy, goes completely away.

Is this happening on any particular channel or does it happen on all of them?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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capirani
Level 8
‎07-28-2020 04:27 PM

Re: Audio starts out good, becomes choppy, goes completely away.

I have the same problem.  It will be working great and then without warning the audio gets garbled, or completely goes out.  Not even sound when pushing buttons like you normally hear.  When I turn off the roku and go to the television, the sound is fine.  It just does not work when using roku.  Sometimes if I turn it all off for a few minutes and turn it all back on, the sound comes back, but today I am not getting that result.  This is for all of roku across the board when this happens.  

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