Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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alberta41
Level 7

Audio out of sync on Vizio tv

Audio not synced when on vizio tv. Roku express works fine on my older Mag tv. I have unplugged vizio tv for 10 seconds and then plugged it back in. It worked great for maybe 30 seconds then went right back out of sync. It is the way on all the apps on Roku but not on the apps on my vizio, only on the Roku. I think I've tried everything. Can someone help me?
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2 Replies
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Roku Employee
Roku Employee

Re: Audio out of sync on Vizio tv

Hi,

Thanks for letting us know about the issue that you are experiencing.

Do you have any volume modes enabled on your device? You can check by pressing the * key during playback. If enabled, try turning these off and see if the issue persists.

If that doesn't do the trick, please send me a private message with the following details so I can continue assisting you:
-device serial number from Settings>System>About
-specific channels that you are experiencing the issue and any specific titles of content
-make and model of your TV (and AVR if you are you using any)
-current audio settings in Settings>Audio>Audio mode


Thanks,
Danny
Danny R.
Roku Forum Moderator
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alberta41
Level 7

Re: Audio out of sync on Vizio tv

It happens on all programs on Roku and on sling tv through Roku
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