Playback Issues - Audio/Video & Power

[Pennysworth]

Shouldn't you guys have worked out a fix on this? All channels have this audio sync problems. As it is this unit is a brick.

Amy chance it's the Premiere remote device? I didn't have this problem with other remotes. 

Peter Tatiner 

[personal information removed]

[RokuAustin]

Hi Peter,

We're sorry to hear that you're experiencing mismatched audio with your Roku Premiere. Are you using an AVR or soundbar or external speakers? Have you tried restarting your Roku player?

Thanks,

Austin

[Pennysworth]

Define "off".

I'm using the onboard Panasonic speakers. 

Tried nearly every imaginable combination of Roku Premiere audio settings without luck. 

[RokuDanny-R]

@Pennysworth

Thanks for the update.

Have you tried checking the audio sync without the speakers to see if the audio is in sync with just the TV speakers? It's possible that the audio sync may be caused from your speakers.

Thanks,
Danny

[niners13to81]

I have the Roku Streaming stick + and am getting the same results. Where is the Audio sync?

[RokuDanny-R]

@niners13to81

Thanks for the post.

Can you please specify the issue you are experiencing? How are you connecting your device? Are you connecting any other external devices in your setup.

Please keep us posted. 

Thanks,
Danny

[olliebean]

I have this problem as well. It's a Roku Premiere connected to my AV amp. Not every channel is out of sync, and some are worse than others. For example, Netflix is fine, but practically everything on Amazon Prime Video is out of sync by up to 200ms.

There's also a fairly significant gap before the audio starts when starting or unpausing a stream with DD+ audio, often resulting in missing a line of dialogue.

I bought the Premiere as an upgrade to my old Roku 2 (4210 model), but thanks to these two issues, the user experience feels like a downgrade. I got fed up with having to keep adjusting the audio delay in the amp's settings to correct sync problems, and rewinding after pausing to avoid missing dialogue, so I have gone back to the old model, which has neither of these problems. Very disappointed in this aspect of the Premiere.