Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Audio not working

Our audio works when scrolling through the Roku menu but we lose it when playing a TV show/movie. It was working fine yesterday but stopped working today. 

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5 Replies
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Level 7

Re: Audio not working

I have the exact same issue with mine as well. Did you ever figure out how to fix it 

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Level 7

Re: Audio not working

Same problem here.

Using a Premiere+  model 4630x

For the past couple weeks, every time I use my Roku I have to reboot it to get audio to work.  I can here all the button navigation clicks no problem, but as soon as I start a program, there is no audio.  Happens on all channels that I have tried.  Once I reboot, audio works fine for the duration of the program.

Come back the next day to use it again, and I have to reboot again to get audio to work.

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Re: Audio not working

I'm having the exact issue. How do you reboot the TV?

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Level 7

Re: Audio not working

Reboot the Roku, not the TV.  Easiest way is just to unplug it then plug it back in.

Still waiting for Roku to fix this problem.

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Level 7

Re: Audio not working

Same issue started with a recent update.  Only fix so far has been unplug and restart the Roku. 

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