Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Audio not working during shows or videos, works only on menu sounds

I have a TCL Roku tv, over the past few days the audio started acting weird when shows or videos were playing. after a commercial or an ad, the sound would not work until we adjusted sound mode from "night" to "off" back to "night". happened during every commercial. Sound can be heard when toggling through the menu, but now no sound comes through for shows or videos. no wireless speakers are connected. we just use tv audio. We can still hear sounds from the menu when we click buttons but no audio from any show on any app

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