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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Christyf123
Level 7
‎09-28-2020 07:48 PM

Audio lagging and skipping words.

The mouths move but it’s not in sync with what I’m hearing and it’s also skipping every few words with a pause and we miss part of what’s being said. I restarted. The system is on the newest update. Our internet is fine so can’t figure out what’s happening. Any ideas?? 

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boogernose
Level 18
‎09-28-2020 07:54 PM

Re: Audio lagging and skipping words.

Which Channel is this happening on.

Sometimes this happens and its Channel Specific.

Highlite the channel in Home press Star key and send feedback.

I assume you restarted via Settings/System/System restart

Its probably temporary.

Good Luck

---A problem clearly stated is a problem half solved---.
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makaiguy
Community Streaming Expert
‎09-28-2020 08:42 PM

Re: Audio lagging and skipping words.

Is this a general system problem or does it only occur on specific channels?   If just on specific channels perhaps they've gotten corrupted and need to be reinstalled.

  1. Highlight channel in channel grid
  2. Press * key on remote.
  3. Click on Remove channel.  Channel will be removed from all Rokus on this Roku account.
  4. Restart Roku via Settings > System > System restart
  5. Reinstall channel from Channel store. Channel will be added to the bottom of the channel grid on all Rokus on this account.
  6. If the channel requires its own login, you'll need to log in again on all Rokus on this account.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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