Solving playback issues

[MikeCT01]

I did a search for this issue and see some similar, but nothing with a solution if it exists.

Brand new Roku ultra. I installed Plex and went to play audio files in my library. When a song starts, the first second of the song gets cut off.

mist of my music is Flac, no I tried with some MP3 that were in my library and same thing.

I then installed the Roku Media Player and same situation with any music files.

I access Plex through my Apple TV, played same files and they play normally.

Is there a setting I should check, or solution to this? Other than the first part of every song getting cut, it sounds fine. It’s just annoying.

[ponderosa321]

I have the same problem. It worked well in the past; but sometime this year every track started playing one or two seconds past the beginning of the music.

I'm just playing random FLAC files from USB. 

This is definitely annoying; a fix would be nice. I'm considering removing and reinstalling  RMP.

[engineermdr]

I too am suffering from this problem on Roku.  I would say it's less than a second, but annoying, nonetheless.  Also happens when casting from plexamp.

I am so happy with plexamp on my phone, I wish some of that technology, like gapless playback, could propagate into the Roku app.

[thomas_mccaslin]

I'm having this problem with my TCL 75R635.  The audio file type doesn't matter.  It happens when I use the Roku player to play anything served up from my Mezzmo media server, but it also happens when I play anything from Amazon music.  So it looks as though it's not related to whatever program I'm using, it's the TV itself.  It's annoying.  Wish I could find a fix. 

[RokuDanny-R]

@thomas_mccaslin

Thanks for the post.

We would be more than happy to look further into this issue but will need more details. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny

[thomas_mccaslin]

Hi Danny,

Thanks for the reply.  I have opened a formal case.  The number is TCL Case # US0620221341 and I've been working with a tech by the name of Jeanella B.