Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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satyab
Level 7

Audio drop out on Netflix on Roku Premier +

Hi,
Each time episode changes when watching Netflix, audio drops and never comes back. I have do the power recycle to get the audio back. 
I am on latest firmware and display type as 4K HDR + 30Hz
My connection :  Roku P+ --> Samsung K950 soundbar --> Epson 5040UB.
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Heyitsrick
Level 9

Re: Audio drop out on Netflix on Roku Premier +

4K HDR at 30fps isn't a useful setting for you on Netflix. Netflix only displays HDR at the 60fps setting. I would change your setting to standard 4K 30 (not HDR), OR find out why your projector isn't showing the 60fps option.

https://support.roku.com/article/235400 ... r-content-
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