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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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crashin2meyeah
Level 7
‎01-15-2021 07:54 PM

Audio description

Audio description on HBO Max. All of a sudden this narrating the show I was watching. This is extremely annoying. I already tried the Audio settings guide and it's off. Hbo max has no audio options. How can I fix this?

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13 Replies
renojim
Level 21
‎01-15-2021 11:14 PM

Re: Audio description

While you're playing a video on HBO Max if you press the * button on your remote is there any option for audio track?

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Kim540CNS
Level 8
‎01-16-2021 04:07 PM

Re: Audio description

I have the same problem. Just stated today. Very irritating!

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benginal
Level 8
‎01-16-2021 07:53 PM

Re: Audio description

I have the same problem. Just started out of nowhere and I can't figure out how to turn it off. Very annoying. 

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benginal
Level 8
‎01-16-2021 07:53 PM

Re: Audio description

@renojim wrote:

While you're playing a video on HBO Max if you press the * button on your remote is there any option for audio track?

No, nothing happens. Any other ideas?

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GHR
Level 7
‎01-16-2021 10:26 PM

Re: Audio description

Same issue. Episode 7 of the flight attendant has this. Not 6. Not 8. HBO Max is also one of the poorest layouts of any app on Roku.  Truly bad. 

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benginal
Level 8
‎01-17-2021 05:38 AM

Re: Audio description

@GHR wrote:

Same issue. Episode 7 of the flight attendant has this. Not 6. Not 8. HBO Max is also one of the poorest layouts of any app on Roku.  Truly bad. 

That’s the exact same with us, thought I was going crazy! It’s just episode 7 of flight attendant. Seems like it must be a problem on HBO’s end.

We were able to watch it fine on the computer where the audio options are available. 

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Kim540CNS
Level 8
‎01-17-2021 06:51 AM

Re: Audio description

That’s exactly when it happened to us - E7 of The Flight Attendant. Glad to know that the next episode is better!

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tlveik
Level 8
‎01-17-2021 05:40 PM

Re: Audio description

@Kim540CNS wrote:

That’s exactly when it happened to us - E7 of The Flight Attendant. Glad to know that the next episode is better!

Glad I'm not alone.  Exact same thing happening to me.  E7 of The Flight Attendant.  Never had that happen before.

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LoFi
Level 7
‎01-20-2021 06:59 PM

Re: Audio description

Dying on episode 7 of flight attendant because of this. Has there been a solution?

@tlveik wrote:
@Kim540CNS wrote:

That’s exactly when it happened to us - E7 of The Flight Attendant. Glad to know that the next episode is better!

Glad I'm not alone.  Exact same thing happening to me.  E7 of The Flight Attendant.  Never had that happen before.

 

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