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crashin2meyeah
Level 7
‎01-15-2021 07:54 PM

Audio description

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Audio description on HBO Max. All of a sudden this narrating the show I was watching. This is extremely annoying. I already tried the Audio settings guide and it's off. Hbo max has no audio options. How can I fix this?

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee
‎09-13-2021 10:26 AM

Re: audio description fix worked! Problem solved thanks roselyn!

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Hi everyone,

Thanks for the post.

In order to turn off the audio description, we would recommend during playback to press the * button and switch audio tracks to *English where "audio description" isn't present to see if that resolves the issue you are experiencing.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

30 REPLIES 30\
renojim
Community Streaming Expert
‎01-15-2021 11:14 PM

Re: Audio description

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While you're playing a video on HBO Max if you press the * button on your remote is there any option for audio track?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Kim540CNS
Level 8
‎01-16-2021 04:07 PM

Re: Audio description

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I have the same problem. Just stated today. Very irritating!

benginal
Level 8
‎01-16-2021 07:53 PM

Re: Audio description

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I have the same problem. Just started out of nowhere and I can't figure out how to turn it off. Very annoying. 

benginal
Level 8
‎01-16-2021 07:53 PM

Re: Audio description

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@renojim wrote:

While you're playing a video on HBO Max if you press the * button on your remote is there any option for audio track?

No, nothing happens. Any other ideas?

GHR
Level 7
‎01-16-2021 10:26 PM

Re: Audio description

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Same issue. Episode 7 of the flight attendant has this. Not 6. Not 8. HBO Max is also one of the poorest layouts of any app on Roku.  Truly bad. 

benginal
Level 8
‎01-17-2021 05:38 AM

Re: Audio description

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@GHR wrote:

Same issue. Episode 7 of the flight attendant has this. Not 6. Not 8. HBO Max is also one of the poorest layouts of any app on Roku.  Truly bad. 

That’s the exact same with us, thought I was going crazy! It’s just episode 7 of flight attendant. Seems like it must be a problem on HBO’s end.

We were able to watch it fine on the computer where the audio options are available. 

Kim540CNS
Level 8
‎01-17-2021 06:51 AM

Re: Audio description

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That’s exactly when it happened to us - E7 of The Flight Attendant. Glad to know that the next episode is better!

tlveik
Level 8
‎01-17-2021 05:40 PM

Re: Audio description

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@Kim540CNS wrote:

That’s exactly when it happened to us - E7 of The Flight Attendant. Glad to know that the next episode is better!

Glad I'm not alone.  Exact same thing happening to me.  E7 of The Flight Attendant.  Never had that happen before.

LoFi
Level 7
‎01-20-2021 06:59 PM

Re: Audio description

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Dying on episode 7 of flight attendant because of this. Has there been a solution?

@tlveik wrote:
@Kim540CNS wrote:

That’s exactly when it happened to us - E7 of The Flight Attendant. Glad to know that the next episode is better!

Glad I'm not alone.  Exact same thing happening to me.  E7 of The Flight Attendant.  Never had that happen before.