Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Orpheusny
Level 7

Audio description on- no way to turn off

Watching TV on the Spectrum app, a voice is describing the action, I have looked high and low but cannot find a way to turn it off.

 

Recommended solutions I have found online and tried: 1. pressing * button four times quickly, nope. 2. Turn off audio guide in “accessibility” menu in settings- I have a (Roku) 3 (4230x) and there is no accessibility option under settings, nor that I can see in any of the sub menus ( I believe I checked them all).

Spectrum app only offers one option for audio track so cant change that.

 

help!

 

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2 Replies
renojim
Level 21

Re: Audio description on- no way to turn off

You'd have to contact Spectrum.  The "accessibility" setting (that is mysteriously missing on Roku 3s) only affects the audio guide that has the robotic voice that reads the text on the screen when a video is not playing.  Any voice describing the action is baked into the audio track.

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makaiguy
Level 20

Re: Audio description on- no way to turn off

Audio description of what is going on visually in the program you are viewing is on an audio track for the program.  Typically this is an alternate audio track for the visually impaired alongside a "normal" track without the verbal descriptions.

The default Roku way to choose between audio tracks provided in a given program is via the remote * button while viewing the program and selecting the audio track.

Some channel apps don't use the Roku defaults, using instead their own means of reaching their control options. I don't have Spectrum so I can't tell you where to find their controls.  One common way of reaching control options is via the up and/or down cursor controls.

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