Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
junkboxx
Level 9

Audio and video out of sync

I have a Roku Ultra (4662x). When I play "on demand" vs live, I always get audio and video out of sync. I notice the video is first, with lagging audio afterwards. Once again, this is only with "on demand" services like Britbox, Tubi, etc.

 

I have factory reset, only to have the issue a few days later again. I have also rebooted the unit. Either way, I paid a premium price to be wired, for better speeds and picture/resolution and then have a/v sync issues.

 

Not a happy camper! 

 

Live works fine, like Sling and Pluto TV, Stirr, etc.

 

How do we get this fixed? I cannot keep setting up channels every few days. It's not realistic.

0 Kudos
1 Reply
junkboxx
Level 9

Re: Audio and video out of sync

Ok, it appears that Roku does not care, via no replies or acknowledgments. Been just short of a week now. I pay for a higher priced model, which should get phone support, but Roku is not doing any phone support. Wow! Class act Roku!

0 Kudos