Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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kchiang021
Level 7

Audio Sometimes Doesn't Work

I have the onn 4K LED Smart Roku TV and picked it up as a Black Friday deal. Everything works fine, except on some occasions, I'll turn the TV on and the audio doesn't work. I have to unplug and replug the TV in order for the sound to start working again. Anyone know how to fix this issue? Or why it is this way?

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makaiguy
Community Streaming Expert

Re: Audio Sometimes Doesn't Work

I really have no idea what causes the problem in the first place.  These things are just special purpose computers, and like their brethren, sometimes you just need to reboot them to get out of problems.

If unplugging/replugging is a pain, it may be easier time to just restart the set via the on screen menu:  Settings > System > Power > System restart

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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