Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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dstollger
Level 7

Re: Audio Out of Sync - lagging

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I tried all the suggestions listed like changing audio settings to stereo and volume to off and nothing worked. I finally rebooted by router and also restarted my roku and that did the trick. 

davidlightman
Level 8

Re: Audio Out of Sync - lagging

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Seems like I'm Mr Unlucky then. I have an Express and a Premiere, both with the same 16 apps installed and I've tried every suggestion in this thread to no avail. 15 apps have always worked flawlessly, but Prime Video always has video out of sync when watching films (TV shows are often OK strangely). I've resorted to using an old Sony blu-ray player downstairs and my PS4 upstairs instead which never have issues. Annoying!
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DenM59
Level 9

Re: Audio Out of Sync - lagging

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There have been many previous posts that suggest there are several different issues identified on this board and while some solutions may work in some instances there is no silver bullet. Like the previous post I have a ROKU Express and despite trying all of the suggestions nothing worked. My sync issues started 18 months ago and if anything the issue got progressively worse when I received additional software updates. The fact that ROKU is now offering a $20 upgrade to a newer model for existing owners suggests to me ROKU knows about the issue and is not able or willing to fix it in older Express models. I have 3 newer ROKU TV's and so far I have not seen the out of sync condition. I also have a Fire Stick and have never had an issue with out of sync audio.

OMG97
Level 7

Re: Roku Express audio sync issues

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This is crazy! Roku read the questions and post accurate solution. Do your job Roku!

Kathyd
Level 7

Re: Audio Out of Sync - lagging

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Mine lags too.  It didn’t lag initially but now it does after about 3 months of use.  All channels lag.  I have an LG TV, not a Smart TV, no sound bar.  Anyone find a solution?  I’ve tried changing the audio to “stereo” as someone suggested and it didn’t make any difference.  

Johns2
Level 7

Re: Audio Out of Sync - lagging

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This fix took care of my problem. 
thank you. 

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Anonymous
Not applicable

Re: Roku Express audio sync issues

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2 streaming sticks, premiere, ultra. All on different makes of TV. Ultra hard wired the rest WiFi. All players have lip sync issues on almost every channel. Without a doubt a Roku problem they are ignoring. Time to try trading standards and from there wherever is needed

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Amk5647
Level 7

Re: Lip sync audio and visual lagging

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I unplugged the tv and plugged it back in. It worked 

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arnieblue57
Level 7

Re: Audio Out of Sync - lagging

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I am having this problem....the posted solution is not working...help

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C_I
Level 12

Re: Audio Out of Sync - lagging

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@arnieblue57 wrote:

I am having this problem....the posted solution is not working...help

Try going to settings>system>system restart 

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