Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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bek
Level 7

Re: Issues encountered since 9.2 update

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I run into sync issues across the board, but find if I do the quick rewind it gets back into sync.  It's across the board it seems.

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Community Manager
Community Manager

Re: Issues encountered since 9.2 update

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If you're experiencing an issue with audio being out of sync, try pressing the * key during playback, and turning off any 'Volume modes' that may be enabled from the lefthand menu. Let us know if that helps get things back on track. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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wswenlock
Level 8

Re: Issues encountered since 9.2 update

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Works for me.

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Beardy
Level 7

Re: Issues encountered since 9.2 update

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I had delay on every app since the 9.2.0 update yesterday. Turning off and on again night mode has fixed it for me, many thanks Tanner!!
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wswenlock
Level 8

Re: Issues encountered since 9.2 update

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Unfortunately that doesn't work for me, but rewinding BBC iPlayer a few seconds does. Very strange.

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Ninko
Level 8

Re: Audio Out of Sync - OS 9.2

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I've just started having this exact same problem, also Roku seems sluggish to remote commands. It was all fine before this recent update!

What's going on Roku?
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Ninko
Level 8

Re: Lip sync audio and visual lagging

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I've just started having this exact same problem, also Roku seems sluggish to remote commands. It was all fine before this recent update!

What's going on Roku?
Trip22
Level 7

Re: Audio Out of Sync - OS 9.2

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All video apps, Plex, prime video and pax media were all our of sync.
Finally fixed with a factory reboot.
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prm1971
Level 7

Audio delay since update 1st November Streaming stick

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Hi, Anyone else experiencing an audio lag since 1st November update?

I've tried changing the audio settings to all the other available options with no difference..

 

Roku Streaming Stick + (3810, 3811 series)  

[post moved to appropriate board]

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Kazza
Level 7

Re: Lip sync audio and visual lagging

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Found the solution on another page....put something on to watch , press the * button on your roku remote, go to volume mode and turn off " levelling"
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