Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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TheSoundGrip
Level 7

Audio Not Working At All on Roku Premiere

I have a Roku Premiere (3920RW) and the audio has recently completely stopped working.

Audio not only does not work on playback, but also in the menus.

I have tried every single method of troubleshooting I can find on these forums as well as several others and nothing seems to work. I have even tried several different TVs and HDMI cables.

Has anyone else had similar issues you were able to fix?

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4 Replies
DBDukes
Level 15

Re: Audio Not Working At All on Roku Premiere

Gotta ask, just to rule it out, as you didn't specifically mention it. Did you restart the device? I'm gonna assume you did, but I just want to be sure.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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TheSoundGrip
Level 7

Re: Audio Not Working At All on Roku Premiere

Yes I have.  Have also tried factory resetting and updating. Nothing.

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AvsGunnar
Level 10

Re: Audio Not Working At All on Roku Premiere


@TheSoundGrip wrote:

I have even tried several different TVs and HDMI cables.

If you have moved the Premiere to different TVs and used different HDMI cables, then you can safely assume it is a device issue. (not a setting or a TV issue.)  As long as you are running directly to TV, no amps, no receivers, etc.  I was initially thinking maybe you had mistakenly toggled the TVs internal speakers off or accidently muted it with the tv remote (You'd be surprised...).  And you are sure you can't raise the volume with the tv remote (not roku remote)?  All up to date with latest software 9.4 build 4200?

However, there are reports in the forum that it sometimes self-corrected with no user intervention.  Try unplugging your Premiere completely and let it sit for awhile. Arbitrarily, give it an hour or more.  (Let it cool down and discharge).  

If this is a new purchase, return it.  If an older premiere, give it a chance to repair itself.  Myself, I would hope for the best and prepare for the worst.  I think my Premiere is about 3 or 4 yrs old, running consistently and no problems, they are a good device in my opinion.  Yours may have just quit early.  Just a circuit board with solder joints after all.

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StreamerUser
Level 16

Re: Audio Not Working At All on Roku Premiere


@TheSoundGrip wrote:

Yes I have.  Have also tried factory resetting and updating. Nothing.


And you tried manually configuring it for stereo output? (Settings/Audio/HDMI=PCM stereo, Settings/Audio/Audio mode=stereo)?

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