Playback Issues - Audio/Video & Power

[SA78]

Audio levelling/Night mode stops working. It was properly working couple days ago. When I change the audio mode to levelling/night mode, then sound goes off and comes back after sometimes with broken sound. I have done the factory reset of sound/audio but that does not work. Would you please help me out ?

[RokuDanny-R]

@SA78 

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

What Roku device are you using? Does this issue occur on a specific channel, or does it happen on all channels? What OS is your Roku device currently running?

With more information we will be able to assist you further.

Thanks,
Danny

[SA78]

I am using PCL Roku TV and it happens on all channels plus youtube as well. If I turn audio levelling/night mode off, then it works fine. The OS is 9.3.0. It was working properly couple of days ago, but stops working all of sudden. 

Thanks !!

[SA78]

Sorry, it is TCL Roku TV.

[kraak40]

same issue here

[Takki]

When i select levelling or night mode i dont get any audio

[Contessa]

Same thing with me ...

[Contessa]

Danny, I'm experiencing the same issue as several on here. It's a TCL TV. I've not changed anything but nothing over the last few days that:
1. If you select levelling or nightmode  the sound is completely off on ALL channels streaming and on antenna TV

2. Same selected audio level number sounds much louder on cable or antenna tv ( antenna which by the way, has mysteriously changed to LIVE- also something I did not change but appeared by itself) than on streaming channels.

Thanks for any help. I found the levelling to be a great feature especially with movies where sound gets louder and I'm very disappointed that after only 2 months of owning this new TV, that feature has stopped working. 

[Mechacam]

Starting 4/7/00 i have no sound on any app on my tcl roku tv when i use leveling or night mode. Even hdmi2 and my ps4(hdmi1) have no sound in those modes.

[Bramie]

I have this exact same issue. Woke up and TV won’t play any audio unless I turn off audio leveling. 

I assume this change came with an update? I hope there is a fix coming?

(I own a TCL Roku TV)