Playback Issues - Audio/Video & Power

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hpbs
Level 8

Audio Leveling setting not persistent?

From searching this forum I've seen a lot of issues with audio syncing with audio leveling turned on, but not what I've been experiencing.

I've noticed that audio leveling stops working when a new episode/show is loaded, on Netflix for example, even when the Audio Leveling option is still selected. The only way to fix this appears to be turning the audio setting back to default, then turning audio leveling back on. 

Has anyone experienced this issue or is it a known bug? I'm using a Roku Ultra.
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7 Replies
Community Manager
Community Manager

Re: Audio Leveling setting not persistent?

Thanks for letting us know what you're seeing here. A few questions to help better understand what you're seeing:

- Is your Roku Ultra using an audio/video receiver or soundbar of any sort? 
- Do you observe this issue occurring while watching content in any other channel besides Netflix? 
- When did you first notice this occurring? 
- When you experience this issue start to occur, if you exit the channel and go directly to Settings>Audio>Audio mode, what specific option do you see selected here? 

Please keep us posted and we'll continue investigating. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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DubTaylor
Level 10

Re: Audio Leveling setting not persistent?

Roku Ultra
App: Plex/Other (Many/Most/All)
Frequency: Constant
Symptom:
Audio Leveling actually makes the audio quieter with no apparent "Leveling" in either 'Leveling' or 'Night'. Efforts to equalize voices and effects are useless (or at least it's not ever worked, to date).
Workaround:
Through various user gyrations (painful - at my age) the 'Loudness Equalization' function of the standard (or enhanced) Windows audio system works absolutely perfectly in this regard bringing ALL the various and erratic volumes together in one output level. <---- if you need an example of what a function that reads: "Leveling" is supposed to do (because what's being sold as "Leveling" simply isn't). The problem is that in order to achieve this odd configuration the Plex app on the Roku must be abandoned in favor of Plex Media Player <--- that will use audio passed through Windows for the enhancement.

The Plex app also has "Downmix Leveling"... and it blows as much as Roku's version, so you have that much in common.
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hpbs
Level 8

Re: Audio Leveling setting not persistent?

"RokuTannerD" wrote:
Thanks for letting us know what you're seeing here. A few questions to help better understand what you're seeing:

- Is your Roku Ultra using an audio/video receiver or soundbar of any sort? 
- Do you observe this issue occurring while watching content in any other channel besides Netflix? 
- When did you first notice this occurring? 
- When you experience this issue start to occur, if you exit the channel and go directly to Settings>Audio>Audio mode, what specific option do you see selected here? 

Please keep us posted and we'll continue investigating. 

Thanks,
Tanner

Hey Tanner,

  • My Roku is not using a receiver or soundbar, audio is coming directly from the TV.

  • I just tested this with other apps and it's only noticeable on the Netflix app from what I can tell, may need to test with some different shows in other apps. The behavior is like this: a new episode will start and dialogue will be super quiet. I'll press * > Volume Mode > Off, and switch it back to * > Volume Mode > Leveling again and dialogue will be leveled again.

  • This function has worked flawlessly in the past. I feel like I started noticing this behavior around a week or two ago. 

  • When I check Settings > Audio > Audio Mode, it is set to Auto (Stereo)
Appreciate your reply and thanks for the help.
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Community Manager
Community Manager

Re: Audio Leveling setting not persistent?

@hpbs 

Thanks for the extra info. A few more questions here: 

- What model of Roku device do you own? (Settings>System>About)
- When did you first observe this behavior occurring? 
- What make/model of TV is your Roku device connected to? 

Please feel free to send me a PM with the Roku account email address that your device is linked to, along with your Roku's serial number from Settings>System>About. I'll follow up with you directly to continue investigating. 

Thanks! 
Tanner
Tanner D.
Roku Community Manager
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hpbs
Level 8

Re: Audio Leveling setting not persistent?

"RokuTannerD" wrote:
@hpbs 

Thanks for the extra info. A few more questions here: 

- What model of Roku device do you own? (Settings>System>About)
- When did you first observe this behavior occurring? 
- What make/model of TV is your Roku device connected to? 

Please feel free to send me a PM with the Roku account email address that your device is linked to, along with your Roku's serial number from Settings>System>About. I'll follow up with you directly to continue investigating. 

Thanks! 
Tanner


  • 4660X - Roku Ultra

  • I feel like I've noticed this behavior within the past 2 weeks.

  • Samsung UNH46H5203
I'll DM you the other info.
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Beefaloaf
Level 7

Re: Audio Leveling setting not persistent?

I have this same issue with my Roku streaming stick. After a new episode starts (netflix) I have to hit * on the remote, change the volume mode from "night" to something else, then back to "night".

Instant results. It's like the roku forgets the setting which the UI still represents.
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hpbs
Level 8

Re: Audio Leveling setting not persistent?

Thanks for bumping this thread. You are describing exactly what I was reporting, and it sounds like it affects "Night" as well as "Leveling" audio functions.

To add onto this, I originally reported that it was only happening on Netflix, but this issue occurs system wide within any app running on my Roku.