"RokuTannerD" wrote:
Thanks for letting us know what you're seeing here. A few questions to help better understand what you're seeing:
- Is your Roku Ultra using an audio/video receiver or soundbar of any sort?
- Do you observe this issue occurring while watching content in any other channel besides Netflix?
- When did you first notice this occurring?
- When you experience this issue start to occur, if you exit the channel and go directly to Settings>Audio>Audio mode, what specific option do you see selected here?
Please keep us posted and we'll continue investigating.
Thanks,
Tanner
"RokuTannerD" wrote:
@hpbs
Thanks for the extra info. A few more questions here:
- What model of Roku device do you own? (Settings>System>About)
- When did you first observe this behavior occurring?
- What make/model of TV is your Roku device connected to?
Please feel free to send me a PM with the Roku account email address that your device is linked to, along with your Roku's serial number from Settings>System>About. I'll follow up with you directly to continue investigating.
Thanks!
Tanner
Thanks for bumping this thread. You are describing exactly what I was reporting, and it sounds like it affects "Night" as well as "Leveling" audio functions.
To add onto this, I originally reported that it was only happening on Netflix, but this issue occurs system wide within any app running on my Roku.
I can’t even get the audio leveling let me select it in Netflix
We're getting the same thing on our Roku TV. Any solutions?