Can you please provide more information about the issue you are experiencing? Does this happen on a specific channel or does it happen across all channels?
Please provide us the following information:
-Roku device model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
I believe that I have the same issue - I don't know if it is audio leveling specifically causing this issue though. I also did not notice any issues before the FORCED/BACKGROUND OS UPDATE. You guys should really not be doing that stuff, by the way.
I exclusively use the Plex channel on my Roku, I do not know if it happens in other channels. I am using the Plex Preview channel, version 6.8, build 3.
Again, the reason I have been forced to use the Plex Preview channel is because the FORCED/BACKGROUND OS UPDATE TO ROKU 10 broke AAC audio in the standard Plex app and they implemented a dirty workaround while they address the issues you guys caused with this update.
I will only be able to use the Roku for about a week at a time, before the audio randomly gets out of sync and I have to restart the device.
Here is the information that was requested.
Model: 4630X - Roku Premiere+
Serial Number: YR000N184755 (7KA6A0184755)
Device ID: 7KA6A0184755
Software version: 10.0.0 build 4209-29
Tracker ID: 55-251-985.
I am not sure if the Tracker ID is still valid - I found this post just after the Roku audio experienced issues again and I already rebooted it before I did the trick to display the Tracker ID.
This is incredibly frustrating and I would really like the option to downgrade my Roku OS version. If I ever buy another Roku again, I will block all communication to Roku's update servers to prevent stuff like this from happening again.