Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BUttonsH
Level 7

Audio Issues on Disney+

since I renewed my Sisney+ subscription I have not been able to get any sound on this channel.  After much poking around online and trying to find a Disney+ number to call (and there is not one) I finally broke down and had my TV technicians around to try to figure it out for me.  Well they checked everything out - all the other streaming channels have sound and they said it is an issue with the Roku Disney+ channel set up - it needs to be updated to put the audio back in.  Please do this asap.

thanks

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