Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Re: Audio Description Track on Amazon Prime Video

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This works 


@stixamo wrote:

This was happening to me for the Thor movie.  We fixed it by accessing the “Overview” screen for the movie and then slide over to the “Audio Languages” menu.  It lists only one language option for me “English” with an empty circle next to it.  It’s not obvious that there’s anything to do but if you use the arrow keys you can make it select the English option.  When we went back to the movie, the audio was fixed.


 

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Level 7

Re: Audio Description Track on Amazon Prime Video

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I had the same issue today with my Roku and amazon prime.

before starting the movie I scrolled up and over from overview to Addis languages.

my language showed English and was unchecked

after I checked English the talking stopped.

 

its not intuitive guess without a default it talks

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Level 7

Re: Audio Description Track on Amazon Prime Video

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Worked perfectly! Thank you!

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Level 7

Re: Audio Description Track on Amazon Prime Video

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Works now!! Thanks

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Re: Audio Description Track on Amazon Prime Video

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We kept turning on and off the language and close caption options (from English to something else and then back) and eventually it took. But we still get described captions, where print on the screen is translated (and, oddly, when there is something like a recorded voice within the show). First it was German, and now it is Spanish. But we can't get rid of that.

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Level 7

Re: Audio Description Track on Amazon Prime Video

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 Roku blames Amazon. Amazon blames Roku somebody should take accountability and fix this.

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Re: Audio Description Track on Amazon Prime Video

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Did this fix work for anyone else?  I tried it.  This same issue is happening on “The Last Stand” and Pet Sematary”.  Selecting “English” form the “audio languages” didnt seem to fix it.  

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Re: Audio Description Track on Amazon Prime Video

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Well geez.  Had to do it like 4 times but it eventually worked.

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Re: Audio Description Track on Amazon Prime Video

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This did not work for me on all three of my TV's that use Roku. Tried multiple times with each one and selected English, but it never stays highlighted, and still that awful audio description stays on. This was for a movie that I bought on Amazon, so I'm extremely irritated about this.

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Level 7

Re: Audio Description Track on Amazon Prime Video

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It’s bizarre that it only does it for one amazon movie I own. The rest are all normal. Weird 🤔

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