Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Community Manager
Community Manager

Re: Audio Description Track on Amazon Prime Video

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@elisny  Thanks for the note. We're sorry to hear about the issue you're seeing. All content inside channels, including audio/video, formatting, features, etc. are managed by each channel (app) provider directly. If an audio format is not working correctly or appears to be unavailable, you'll need to follow up with the channel provider directly to report the issue and request additional help. If you've already reached out to them, I'd recommend continuing to follow up. 

 

Thanks,

Tanner 

Tanner D.
Roku Community Manager
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Level 7

Re: Audio Description Track on Amazon Prime Video

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Unfortunately that did not solve it for me. And it only does it in one movie for me. So frustrating 

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