I have a Roku Ultra Model 4670X (software version 9.2.0 build 4807046) connected to a Samsung UN55F7100 (software version T-MST12AKUC-2225.0) with an Securomax HDMI cable (4K UHD, 18 Gbps, 28 AWG, Category 2, High Speed, HDMI Cable (A Male to A Male), Supports 4K 60Hz, HDMI 2.0, HDCP 2.2, HDR, UHD 4K 2160p, QHD 1440p, HD 2K 1080p, 3D and HDTV).
Note: This is an older TV that does not support 4K or HDR.
The Roku box reports the connection as 1080p/HDCP 1.4.
At some point, I would connect the Roku through a Yamaha RXV-571 AVR. (Non-4K/HDR)
Whenever I try to access standard, non-4K content through the Roku Channel, Amazon Prime, Netflix, etc. I get the "HDCP Error Detected Screen" (Error Code 20).
I've plugged and unplugged the cables and retried over and over yet I can not get content to play. According to the Roku documentation, I shouldn't need to have a 4K TV in order to watch non-4K content because it should support up to 1080p (1920 x 1080) with up-scaling from 720p. Right now the Roku device is nothing more that a $90 brick.
I'd welcome any suggestions on how to resolve this issue and I'd really appreciate Roku stepping in to assist me with making their product work.
Thanks for the inquiry.
For troubleshooting issues regarding a HDCP error, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?
Thanks,
Danny
I have Sling TV app on my ROKU. I get the HDCP error only when watching the AMC channel. I tried all the fixes even buying a new high $ HDMI cable as ROKU suggested. Nothing worked. Luckily my computer has a HDMI output connected to my TV. I bring Sling AMC channel up on the computer and drag the screen over to the TV.
...which is not helpful AT ALL.
This is really not helpful