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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Ashleyviolet
Level 7
‎10-26-2020 06:56 PM

Apps keeping closing after a few minutes

The apps on my roku player keep stopping and going back to the Home Screen after a few minutes.

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee
‎10-30-2020 03:01 PM

Re: Apps keeping closing after a few minutes

@Ashleyviolet 

Thanks for the post.

Is this happening on a specific channel or does this happen on all channels? In addition, how are you powering the Roku device? Is the device plugged into the TV USB port or is the device plugged into a wall outlet with the provided cable and adapter?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ashleyviolet
Level 7
‎10-30-2020 03:43 PM

Re: Apps keeping closing after a few minutes

It’s happening on Disney+ and HBO.  It is connected to the wall.

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