Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Amber2
Level 7

Apps aren’t playing

I just bought a brand new roku premiere and all the updates were installed and everything is loaded. None of my apps will actually play any tv. Internet connection is good and I restarted it several times. 

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Apps aren’t playing

@Amber2

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What are you seeing on screen? Are you seeing an error message?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sevurr
Level 7

Re: Apps aren’t playing

Danny, I can't see any way to PM you from your profile, can you advise please?

Thanks!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Apps aren’t playing

@Sevurr

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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