Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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lana964
Level 7

Apps and USB screens are black when you go into them

I went to go into youtube and it was fine. i can pick videos and everything’s fine but when i click on a video the picture doesn’t work. i can still do all the controls the picture of the video just doesn’t work. even the captions work. the audio wasn’t working but now it does. also when i go into something like my Xbox which is plugged into the HDMI plug in the picture doesn’t work. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Apps and USB screens are black when you go into them

@lana964 

Thanks for the post.

Can you please provide us with more information regarding the issue you are experiencing? Is this issue occurring on a Roku device or a Roku TV? Is this issue only occuring on Youtube, or does it happen on any other channels?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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