Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Lynskobets
Level 7

Apps Won’t Load or Delete

I have a Roku Premiere (4620 series) that won’t load any apps. I have restarted my internet, the roku, and have attempted to remove channels and it won’t even do that. Is the machine broken? It said it checked for an update yesterday. I have tried to open Amazon Prime, Disney+, Peacock, Hulu, PBS Kids, and the Roku channel. 

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6 Replies
Anonymous
Not applicable

Re: Apps Won’t Load or Delete

I have the same issue with Peacock channel (free) and my Roku Express and have tried the same troubleshooting ideas with no change.

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riddley
Level 7

Re: Apps Won’t Load or Delete

I am trying to delete the Acorn app from my Roku so I can reinstall it in order to try and fix an audio problem. Acorn app in the ONLY channel with no delete option when I press * . What's going on?

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renojim
Level 21

Re: Apps Won’t Load or Delete

If you have an active subscription to a channel through Roku the "Remove" option won't be available.  It's probably for your protection.

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YDHMcGhee
Level 7

Re: Apps Won’t Load or Delete

My Youtubetv won’t load on my daughter,s  tv. It works on all other TVs in the house. I’ve tried deleting reinstalling, turning off the Roku, turning off the TV, everything!

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renojim
Level 21

Re: Apps Won’t Load or Delete

The "clear the cache" routine has become my new thing to suggest when all else fails (right after use the supplied power adapter and not your TV's USB port).  Using your Roku remote, press Home 5 times, Up once, Rewind (<<) twice, and FF (>>) twice.  If you do it correctly your Roku will appear to lock up and then reboot.  Be sure to respond to let us know if it worked or not.

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Zacklanders
Level 7

Re: Apps Won’t Load or Delete

Tried clearing the cache. Didnt change anything. My apps won't load they just spin. If I delete them same thing. Can't watch anything cause they don't load. Do I need a new TV? HISENSE ROKU TV.

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