Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
coxke5
Level 8

Apps Automatically Closing After Being Paused for 2 Minutes or Less

Jump to solution

Hi, I have a Roku Streaming Stick. Recently, whenever I press "play" after having a show paused, it goes back to the home screen and I have to find the app and show all over again. While I understand this should happen after, say, half an hour or an hour, it's been happening after two minutes or less! It's across multiple apps — YouTube TV, Discovery+, Philo, etc. — and is extremely frustrating. I can't even keep a show paused long enough to grab a drink!

Has anyone experienced this? Does anyone know of a solution? Thanks!

1 Solution

Accepted Solutions
renojim
Community Streaming Expert

Re: Apps Automatically Closing After Being Paused for 2 Minutes or Less

Jump to solution

DON'T PRESS PLAY TO DISMISS THE SCREENSAVER!  Press any other button and then press Play to start the video.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Apps Automatically Closing After Being Paused for 2 Minutes or Less

Jump to solution

@coxke5

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
coxke5
Level 8

Re: Apps Automatically Closing After Being Paused for 2 Minutes or Less

Jump to solution

Thanks!

-Roku device model: 3800X - Roku Streaming Stick
-serial number - YF00HC075810
-device ID - CT378H075810
-software OS/version: 9.4.0 build 4210-55
-does this issue occur on a specific channel? No, it happens on the majority of channels I use (YouTube TV, Amazon Prime, Philo, Discovery+, etc.). However, it does seem to be a bit worse on YouTube TV (version 93000067)
-tracker ID when this issue occurs: ID 10-146-831
-steps to reproduce the issue you are seeing: I pause a show for, perhaps, two minutes or so. When I press play again, it returns to the home screen momentarily, then opens another random app/channel. Then, I have to navigate back to the channel I was watching, find the show again, etc.

0 Kudos
renojim
Community Streaming Expert

Re: Apps Automatically Closing After Being Paused for 2 Minutes or Less

Jump to solution

DON'T PRESS PLAY TO DISMISS THE SCREENSAVER!  Press any other button and then press Play to start the video.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
coxke5
Level 8

Re: Apps Automatically Closing After Being Paused for 2 Minutes or Less

Jump to solution

That worked; how counterintuitive. Thanks so much for your help!

0 Kudos