Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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NewB2RKU
Level 8

Apple TV app Video Size

I have a Roku Streaming Stick+ connected to a Pioneer AV Receiver connected to a Samsung TV.  All apps display correctly on my TV except the Apple TV app.  When I open the Apple TV app, it takes a long time to open and when I open a show to watch it, the show is displayed in such a way that the entire screen is not displayed.  It is enlarged, zoomed in so that all content cannot be seen.  It only does this on the Apple TV app.  All other apps display correctly.  When it first began happening, within one week of my purchase and installation, I was able to restart the Roku Streaming Stick+ and it would correct the problem but, since then that doesn't work.  It's very annoying not to be able to see the content in its full format.

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makaiguy
Community Streaming Expert

Re: Apple TV app Video Size

Try this -- don't know if it will help.  You can always change it back.

Settings > Display Type
Set to your tv's actual resolution, not "auto".

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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