EDIT: Resolved by Roku, it took a lot to get noticed yet once they did take notice they escalated the solution.
Just purchased ANOTHER Roku device and it will be my last! I purchased an Ultra 4k and it has grey shadows around all the Names of Apps like Netflix etc. If I do a restart it goes away for a few minutes but is definitely getting worse. I reached out to Customer Service which I now discover is worse than Sprint ever was. They asked me a question, I responded and asked several questions myself and have NOT received a response. Started another ticket and NO RESPONSE. Started yet another and still NO RESPONSE. I have bought many devices for my home and even for friends as gifts and I am about to throw them all away! ROKU Customer Service SUCKS!!!!!!!
Anyone else have these issues and how do you call Customer Service? At one time I have and now no number for them.
There is no phone number for Roku support. You can try to send a private message to @RokuDanny-R or @RokuMary-F , but don't expect miracles. I've never seen anyone report the issue you're seeing and I wouldn't be surprised if it gets blamed on your TV or setup. Starting additional tickets is probably making the situation worse. Roku doesn't do anything quickly.
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Re: Anyone else have terrible results from support
If you JUST purchased something, I would 1: google the problem, and if not found, then 2: post pictures and info on a forum, and if no-one still knows, then 3: return it for refund or exchange. This is what return periods at stores are for - there are always a few strange defects or interoperability quirks that no one has seen before. This kind of sounds like sharpening in the TV or some other picture "enhancement" but I'm just guessing.
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