Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Anybody work here?

Does anyone that actually is employed by Roku monitor the forums? How does one get a question answered? My Roku Media Player was working fine; now it doesn't recognize a USB drive I've been using for months. I see many, many people asking questions on these forums, but no answers.

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Level 15

Re: Anybody work here?

What Roku device? Include the model number.

Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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