Hi! Please help! The annoying lady won’t go away! I have a roku 3 that’s been updated to the latest 9.something. There’s no accessibility in my settings and pushing the * 4 times does nothing. It’s driving me crazy!!! Please help!!! Thank you!
Specifically, "Customers can also turn Audio Guide on or off within the Accessibility category of the Settings menu. Other options include adjusting the speech rate, text-to-speech volume, or disabling the Audio Guide remote shortcut."
As he said, there is no Accessibility category anywhere in the Settings on a Roku 3. At least not on mine (or his). Pressing * four times on mine does nothing, so I'm glad mine didn't get turned on. I thought it used to, so maybe some update buggered it up, but I have never had an Accessibility category.
I was thinking some weird update too since it’s last update was yesterday and we noticed it last night. Somehow while on Netflix I was able to shut it off by changing the language once you hit *. The options were empty but somehow got it to stop. This morning my daughter was watching Disney now and it was doing it again but I couldn’t get it to stop. Tried changing audio to stereo still nothing. Reboot roku. Nothing.
What "Software version" are you on from Settings->System->About? I'm on v9.2, so if you are as well you might want to see if it offers you an update from Settings->System->System update. The only other thing I can suggest is the nuclear option - factory reset.