Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jkugler
Level 7

Amazon app suddenly telling me it's having HDMI issues

A couple nights ago, the Amazon app stopped working correctly. It pops up a message saying "There's a problem with the connection to your TV."  Also verbiage about checking your connection, cable, etc. The link they give goes to a generic page with a bunch of troubleshooting steps which didn't apply to us.

I've tried replacing the cable. Other apps on the Roku work: HBO Max (which I assume would care about HDCP) and YouTube work without issue.

Has anyone seen this? The Amazon app was updated about a month ago. Was there a recent Roku update that might have affected this?

Any ideas?

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