Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 9

Amazon Prime will only play audio. No video

Every time I try to start a program on Amazon  Prime all I get is sound.  No video at all. This same exact issue happened two weeks ago.  Now once again I cannot view video on Amazon Prime.  How can this same error happen only two weeks apart?  Is it an Amazon issue or a Roku issue?

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5 Replies
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Re: Amazon Prime will only play audio. No video

I have the same issue. Audio but no video. Had the same issue two weeks ago. It started working again, now it's not.

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Level 7

Re: Amazon Prime will only play audio. No video

Same here. Roku Express+. Have spent hours online with Amazon Customer Support and they can't figure it out. 

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Level 7

Re: Amazon Prime will only play audio. No video

 
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Level 7

Re: Amazon Prime will only play audio. No video

Happening here as well. Yesterday I Replaced an xs to upgrade to new express. Thought I was doing something wrong. Tried every fix I could think of still no video. 

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Level 7

Re: Amazon Prime will only play audio. No video

Same here.  Was it Amazon or Roku who 'fixed' this when it happened a couple weeks ago?

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