Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Amazon Prime doesn't load and locks the system if I return to the home menu.

I haven't been on prime in a few weeks. Tried to open it yesterday. Screen stayed on AP. Couldn't back out. Unplugged roku. Tried to open today. Same thing. Backed out to home screen and can't open any other channels. All other channels work fine

 

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