Amazon Prime Video users - TCL 8 series Q825 - 4K & HDR does not work.
Just bought the TCLI 8 series 65Q825 and surprised to find out that Amazon Prime Video native app does not render 4K & HDR on this TV. Will be returning as Netflix/AMZ are my primary streaming services. The TV looks good but you can't have your flagship TV not work with a leading service like this. TCL support says they are aware of the issue but is a software/ROKU problem.
Re: Amazon Prime Video users - TCL 8 series Q825 - 4K & HDR does not work.
Can anyone comment on the proper number to call? I need a date or I'll be returning my TCL / Roku as well. Unacceptable, it's a stated feature so by not offering it is illegal. My Amazon Prime Video looks like 720p. Looks incredibly fluid in full HDR on YouTube and every other app.