Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ArizonaGreg
Level 7

Amazon Prime Movie audio out of sync with video...here's why!

My problem was that the audio on Amazon Prime movies lagged behind the video by about 8-10 seconds. After much searching, I figured out what was causing the problem...It's not Amazon, but is a Roku caused problem that I have only experienced with Amazon Prime movies.

I have never used the ability to cast my iPhone photos to my TV via Roku. So I changed the device connect from "Disabled" to "Enable". Shortly thereafter my lagging audio problem began. I changed the option back to "Disable Device Connect" and the problem went away. I have gone back multiple times and enabled and disabled this option. Every time the option is Enabled, the problem comes back.

I'm posting this for others who might have the same issue. My solution is a work-around. I'm hoping that Roku can implement a real fix.

6 Replies
michellem
Level 7

Re: Amazon Prime Movie audio out of sync with video...here's why!

yuuuuuuussssss! It's the only thing that worked! Thanks!

0 Kudos
DMcAlexander
Level 7

Re: Amazon Prime Movie audio out of sync with video...here's why!

I'm having this problem. Can somebody please help me try this fix? I don't know how to get to the options to check mine. 

Thank you

0 Kudos
DMcAlexander
Level 7

Re: Amazon Prime Movie audio out of sync with video...here's why!

I'm having this problem. Can somebody please help me try this fix? I don't know how to get to the options to check mine. 

Thank you

0 Kudos
johnnyr860
Level 7

Re: Amazon Prime Movie audio out of sync with video...here's why!

Yeah I have a roku Express and my roku is the first generation roku express to ever come out so it's pretty old by now and I am having the same issues. I don't have screen mirroring or sharing as that is not an option on the roku express that I have and the settings you mention do not exist on my roku. Any ideas on how I can fix this?

0 Kudos
Rockydog
Level 7

Re: Amazon Prime Movie audio out of sync with video...here's why!

Can you share the steps on how to do this?

0 Kudos
atc98092
Level 21

Re: Amazon Prime Movie audio out of sync with video...here's why!


@johnnyr860 wrote:

Yeah I have a roku Express and my roku is the first generation roku express to ever come out so it's pretty old by now and I am having the same issues. I don't have screen mirroring or sharing as that is not an option on the roku express that I have and the settings you mention do not exist on my roku. Any ideas on how I can fix this?


He's not referring to screen sharing. The setting he is talking about is Device Connect, and it is included with the Express. I can't say where it is located in your menu, but on my Ultra it's under Settings/System/Advanced system settings/Device connect. Now I have it enabled on all of my Roku devices, and I don't experience the audio sync issue described. But it can't hurt to try it. The only thing you lose with it disabled is the ability to use the Roku app on a phone or tablet, and the Hotel/Dorm connect function. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos