Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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anole
Level 7

Re: All sound, no picture

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I have searched through all of your suggestions and tried every one, but nothing has worked.  I find some variations in display/audio between channels.  Paramount starts to play a show (video and sound), but stops and displays "Error. Unfortunately, an error occurred during playback. Please try again."  PBS has audio and subtitles, but no video. Free channels are variations on these cases.  

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anole
Level 7

Re: All sound, no picture

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Same problem today, so since March 24.  Even the free Roku channel won't play.  Restart works for about 30 seconds or not at all.  I've rebooted Roku and the gateway, checked all wire connections, and checked the internet signal.  No joy. What else can be done?

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RokuDanny-R
Roku Employee
Roku Employee

Re: All sound, no picture

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@anole

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Have you tried using another HDMI port as well as switching out the HDMI cable to see if that helps?

For troubleshooting purposes, have you tried plugging in your device to another TV and seeing if you are experiencing the same issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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JayOak
Level 7

Re: All sound, no picture

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This happened on Monday night to me and a restart solved the problem.  It has now happened again Friday night and a restart isn't fixing the issue and all cables are plugged in correctly.  What is going on for this to randomly keep happening?

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JayOak
Level 7

Re: All sound, no picture

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And again today with no picture just sound.  Can someone please help?  Why is this happening?  If the HDMI was not plugged in I would have no picture at all.  I can access all the menus, and select channels, Netflix etc, but I click onto a show and just sound and no picture.  This is now happening daily and taking multiple restarts for it to work.  What is the fix as this seems to be a hardware or software issue with Roku!

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MaryFranco
Roku Employee
Roku Employee

Re: All sound, no picture

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Thanks for reaching out, @JayOak.

We'd like to gather more information about the issue you're running into. Does the issue only occur on a specific channel or all channels on your Roku device? What Roku model device are you using?

Please let us know and we'll continue assisting you from there.

Thanks,

Mary

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eaclark
Level 7

Re: All sound, no picture

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I was setting up a 2nd device (bedroom TV) and ran into this same problem.  Everything else "setup" just fine until I tried to "watch" a channel.  I visited Roku support but found NO answer.  Then, I visited the "community" but was NOT able to see any solutions.  I "took matters into my own hands" and went to settings.  I found that I just needed to change the "display type" and that solved my problem.  Good luck!

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JayOak
Level 7

Re: All sound, no picture

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I've tested this "fix" two nights in a row and seems to have stuck.  It seems to be the way I turn the Roku off after I'm done watching TV.  I've had it for 2 years and this "fix" is mindboggling.  After I'm done watching a show, I hit home and then i change the input setting from HDMI to TV and then I then off the power to the TV.  Next time I start up the Roku it's fine.  I have no idea why just turning the TV off after watching a show would do this to the Roku but there you have it.  This is such a stupid "fix" but so far it works.

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CareTaker
Level 7

Re: All sound, no picture

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same problem for me. no matter what I chose, all sound but no video

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MaryFranco
Roku Employee
Roku Employee

Re: All sound, no picture

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Hi @CareTaker,

Thanks for the post.

Are you using a Roku TV or a Roku device?

We suggest restarting your Roku player, go to Settings > System > System restart. for Roku TV, Go to Settings > System > Power > System restart > Restart.

If you have a Roku TV, have you tried unplugging your TV for 10-15 minutes then plugging it back in?

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,

Mary

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