Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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rchr64
Level 7

All sound, no picture

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I have had this Roku for two years and never had a problem. Now all of the sudden, I get the home screen with all my channels, the channels open, but when I choose a video or movie, no picture. All the sound. Even the notifications are popping up in the corners (eg Ad 1 of 2, next...., etc). I have unplugged it, looked threateningly at it, no change. Anybody able to help?

1 Solution

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Eyezlo7
Level 7

Re: All sound, no picture

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Apparently it was in my aspect ratio and picture setting. I have a Sharp TV and it needed to be on wide mode and energy saving mode. Weird but it worked. 

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61 REPLIES 61\
Hibiscusmile
Level 7

Re: All sound, no picture

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mine is doing same almost, one station onn is all lines, sound, no pic.

 

BB60
Level 7

Re: All sound, no picture

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Having trouble with OAN news since July 2nd, Audio fine, video all lines. No problem with any other channel. I have restarted system and updated, still nothing as of 7/5/2020 9:43 am EST.

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makaiguy
Community Streaming Expert

Re: All sound, no picture

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Other people are reporting problems with OAN.  You can use this forum's search function to find them.

Otherwise, when having problems like this, please report which channel app you are having problems with.  Each channel creates, provides, and maintains its own app to stream their channel to the Roku, as well as deciding and programming its features, including geographical areas of operation. Roku only provides the platform on which the 3rd party channel apps run. You should direct your questions and concerns to the channel. (Exceptions are the two channels provided by Roku, The Roku Channel and Roku Media Player. For these you should contact Roku.)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
Hibiscusmile
Level 7

Re: All sound, no picture

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I pay for the channel and it is just ONN, no number or anything, just the name.

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BB60
Level 7

Re: All sound, no picture

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Thanks Makaiguy...new at this.

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Victor5255
Level 7

Re: All sound, no picture

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I am having the same problem even over the air with antenna tv.  I don't know the solution yet.

 

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CraNa
Level 7

Re: All sound, no picture

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I had same problem. Go to settings/system/restart. Picture came back for me. 

jmgo
Level 7

Re: All sound, no picture

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I am having this problem too, but it is on ALL ROKU channels -- Amazon Prime, Netflix, YouTube, PBS, etc. I am convinced the problem is the ROKU TV, not the channel, because I can watch Prime, Netflix, etc. on other devices that don't use the ROKU. I can also watch TV with no problem.

jmgo
Level 7

Re: All sound, no picture

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Thanks CraNa - that solution worked for me too.

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