Is anyone else hearing a narration for every show they are watching? I've turned it ALL off in settings and even did a factory reset. It's still happening.
There are two different "narration" functions:
1) Audio Guide: This is in the Roku UI configured at: Settings/Accessibility/Audio Guide=off
2) Audio Description (AD): This is during content playback configured at: Press Options (*), select Audio Track, change it to a different track.
You are describing Audio Description/Descriptive Audio - the second type - and you need to change the audio track during playback.
I had the same issue with a narrated voice describing the visuals on screen. To turn off the Second Audio Program select the audio language WITHOUT an asterisk * beside it.