Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Airpods pro issue

Hey everyone,

Having some weird connectivity issues with my airpods and viewing content via roku.

Roku device: Stick +

Iphone Xs with airpods pro (and all remote controls happen via iphone roku app)

Strong wifi signals and no bluetooth interference

The connectivity issue is that while listening, it will randomly drop connection from my airpods and back onto my television. This is during late night viewing when my kid is asleep and net traffic is down and clear. This can happen on any channel and no clear indication of physical interference. I know its not from my airpods slipping out of the ears and losing connection from the phone.

 

Is this just a software issue on the roku platform that needs to be addressed? Don't see much others with this type of issue.

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