Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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joncapri
Level 7

Airplay cant stream vids Roku Prem

Trying to stream videos saved on my Music library from my MacBook air to Roku Premiere and I get this message "The video is in a format that cannot be streamed to this tv"

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2 REPLIES 2\
StreamerUser
Community Streaming Expert

Re: Airplay cant stream vids Roku Prem

You didnt mention your model # or firmware version:  Settings/System/About

1) Make sure you have the latest AP version:  Settings/System/System update/Check now

2) Verify AirPlay is working generally between the Macbook and Roku:  Open Control Center and Screen Mirror to the Roku

3) If not, restart both your Roku and Macbook:  Settings/System/System restart/Restart

Otherwise, try other files/change the file format, and contact Apple Support/Apple community.

 

StreamerUser
Roku Community Streaming Expert

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joncapri
Level 7

Re: Airplay cant stream vids Roku Prem

I am sorry, the Roku Premiere Model # 3920RW, Firmware version 10.0.0- Build 4209-91 (The current firmware) and my MacBook air also is up to date. The airplay feature in Roku was working fine until a week ago, or so. I can stream music, but no videos, which I was able to do before. I restarted both devices and still nothing. Just streaming sound. 

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