NOTE. This is not the first time this has happened. It's happened several times this year. The problem affects ALL video selections on Amazon Prime. Controls and tiles work OK, audio plays fine when you select a title, the system activity icon indicates that it is trying to play something, but the screen is blank (dark gray, actually) and NO VIDEO. As I said, this is an ongoing problem. The last time Roku / Amazon fixed this (back a few months) someone had to undo some sort of push they made to update the software.
The info you requested:
Model: Roku Express + 3910RW
Device ID: C53959389772
Roku OS: 9.3.0 Build 4194-51
Amazon Prime Version: 11.4 Build: 2020072310.
Connected via RGB (Composite) cable.
ALL OTHER CHANNELS WORK FINE. NO ISSUES.
Last time I checked (when problem first resurfaced a couple of nights ago) all software was reporting "current".
Dear Roku Folks. This is really getting old. Please fix this once and for all.
Just to be clear, Amazon Prime is not working at all on my Roku Express. It does not get past the Prime Video logo. I am connected using HDMI and all other channels - Netflix among others - are all working.
Just now switched from the old Roku unit back to the Express+, found video has again returned to Prime's stream. (Was reluctant to switch back to newer unit, Season/Episode choice screens are so much clearer, easier to read on the old model. I don't wear/need glasses, the Express+ titles/lettering is just teeny-tiny, fuzzy--but do still enjoy the creativity of the screen saver
TV is an older Sylvania (21"?, rarely used prior to October 2018), connected to the "black box" issued free to all analog tv owners when channels went digital years back. Both Roku units connect via the yellow-white-red plugs to the bottom front of the tv.
So appreciate your good work! Be well and be safe, babe.
1) Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. Does this clear up the issue you are seeing?
2) Have you already tried updating your Roku device to make sure it's running the latest OS? Once you have updated to the latest OS, have you tried checking to see if you are still experiencing an issue? For more information about how to check for a manual update, visit our support page here: How do I update the software on my Roku® streaming device?