I'm having a repeat of the no-video/only-audio problem with AmazonPrime as well. (RokuChannel is the only other channel I get--it works fine--so not sure if the problem involves others.) I've tried the restart (twice), didn't work; plugged/unplugged only TV, then everything--also didn't work. Aside from collecting and PMing the data stuff (afraid I could do more damage than good there--70-something non-tech catlady), is there anything else I or Roku can do, **please**? This is my second time round here, no idea how/why the problem disappeared before, but wanted to tweak Roku's shirt sleeve with an oldie-but-goodie country adage: IF IT AIN'T BROKE, **PLEASE** DON'T "FIX" IT!! Thanks for any help to get Prime video back! **Update: Went back to old Roku...Prime now works fine.**
I'm in the same boat currently . This also happened mid June and once before that about a month earlier. All the trouble shooting, shut down, uninsall, reinstall, restart have done absolutely nothing all 3 times. Just a huge waste of time. The issue is coming from either Amazon or Roku on their end. Both times the issue was resolved quietly on their end(s) with no feedback or reference #.
To rokuaustin: prime video hasn't had a picture since 8/13. All software is up to date. Restarted, but still no picture ( audio is fine). My device ID: C53947860648. Software version: 9.3.0. Build: 4194-51. Could not capture tracker ID. Please help! Thank you.
It is August 16th. I have audio, NO video on Amazon Prime channel. I have deleted multiple times, shut off Roku for a long time, etc. Nothing works. I have a newish Roku Express+, Model 3910RW, software version 9.3.0 build 4194-51. It’s on an old TV so not HDMI connected. This just started happening recently. The Prime version says August 11, that’s when this started. It’s version 11.4, build 2020072310.
I actually can't open the Prime Video channel at all. The system freezes when I select it, and I have to reboot. As long as I avoid opening the Prime Video channel, everything's fine. But, as soon as I attempt to access it, the Prime Video logo loads, and that's it. The system won't respond to the remote, and I have to manually unplug the Express+ and re-start it.