Playback Issues - Audio/Video & Power

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Dio125
Level 7

After 3 minutes, the Hulu App crashes and sends me back to the home screen

After 3 minutes, the Hulu App crashes and sends me back to the home screen. I’ve tried reseting the roku, I deleted Hulu and installed it again. I dont know what else to do.

What happens is that every time I put anything on Hulu. It could be a series, a movie, etc. After approximately 3 or 4 minutes, the app closes and it sends me back to the home screen 

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5 REPLIES 5\
makaiguy
Community Streaming Expert

Re: After 3 minutes, the Hulu App crashes and sends me back to the home screen

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Dio125
Level 7

Re: After 3 minutes, the Hulu App crashes and sends me back to the home screen

I just tried it and it didnt help. I also noticed that its happening with other apps as well. The only app in which it doesnt happen is with Netflix.

I dont know if I’m gonna have to buy a new roku, but this one is new so i dont get why this is happening Smiley Sad

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jk7
Level 7

Re: After 3 minutes, the Hulu App crashes and sends me back to the home screen

This is happening to me too! Did you ever fix it?

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mageanmhirschko
Level 7

Re: After 3 minutes, the Hulu App crashes and sends me back to the home screen

I have been having this issue for 24 hours and it won't stop no matter what I do. How do I fix this 

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Dio125
Level 7

Re: After 3 minutes, the Hulu App crashes and sends me back to the home screen

I found out what was happening. It didn't work because my TV was too old for the Roku. I tried the Roku on a newer TV and it worked perfectly. 

Long story short, I had to buy a new TV to get the Roku to work, and it did. Hope this helps 

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