Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Ads Causing Multiple Channels to Zoom In

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Hi everyone,

Thanks for the posts and patience regarding the issue you are experiencing.


Please be aware that we have passed along your concerns to the appropriate team and expect this issue to be resolved in a future update.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Cdp
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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I’ve been having the same issue, but this has been happening before the update. The picture enlarges in the middle of watching the show, infuriating. It have a Roku ultra.

Kittykat414meow
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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When will this update happen? My roku says it is up to date but this is infuriating. 

DanteAmaya
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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Over a month to respond? That's odd.

Please keep us posted as to when we should expect this update. 

My two Rokus are getting older, and I will be switching to different devices if this is the level of response I can expect from Roku.

chavezja24
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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When is the update coming?

Sarahlynn001
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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Did you fix this problem yet? I need a solution too.


@RokuDanny-R wrote:

Hi everyone,

Thanks for the posts and patience regarding the issue you are experiencing.


Please be aware that we have passed along your concerns to the appropriate team and expect this issue to be resolved in a future update.


Thanks,
Danny


 

 

sasnakmorgans
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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Add me to the list of those experiencing this problem.  I have 2 Roku devices and it is occurring on both (on the Ultra and the Stick).  Resetting & unplugging corrected only until the next commercial break.  I finally gave up and finished watching my program by pulling up Hulu on my laptop and casting to TV.  No issues then.  Definitely a Roku thing.

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lillielou
Level 7

Re: Ads Causing Multiple Channels to Zoom In

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Hello

FYI
I posted my solution about 3 weeks ago - still working for me. I have a Vizio tv and a roku express. I switched my display setting from AUTO to 720 - yes 720, not 1080. No problems since.

Lillielou 

src70
Level 8

Re: Ads Causing Multiple Channels to Zoom In

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@lillielou what is your picture quality when you do that? I have 4k TV's. 

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src70
Level 8

Re: Ads Causing Multiple Channels to Zoom In

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@DanteAmaya I would switch too, especially if they are older. I have 5 Roku devices, all 2-8 months at the oldest, and all being their more expensive devices. I feel I am being held hostage with the money I've invested. Never again. 

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